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Reach Kingbilly Casino Support Before the Doubt Sets In

Message our team 24 hours a day, 7 days a week and a real person will pick it up, in Australia.

Get in Touch OGL/2011/6768/956
Paid today
870,495 A$
4,511 Playing now
Curaçao licensedGaming Control Board licence OGL/2011/6768/956, active since 2011
27-minute withdrawalsAverage payout time across all methods, up to A$23,000 per transaction
256-bit SSL encryptionBank-grade data protection audited by eCOGRA and BMM Testlabs
You Want a Human

You Need an Answer From Someone Real

Nobody is left holding a half-finished question here, because one of three lines always answers.

Chat With Us Now
Live chat on the site suits a quick question about a deposit or a bonus code, and someone usually answers you within five minutes. Screenshots sit neatly on chat too.
Open Chat
A Written Reply Within a Day
E-mail [email protected] when your matter needs attachments or a written trail, such as a verification pack. Replies typically arrive inside twenty-four hours, day or night.
Write to Us
Need to Talk It Through?
Call +61 2 7365 8161 (AEST) if hearing a voice settles things faster, and the typical pick-up is three minutes. Opening hours never close, so late evenings work too.
Call Now
Calling From Australia

Before You Ring Australia, Know Where We Answer From

Use this when you want the local number, the clock we run on, or the people who step in.

Reaching Us

Australian Phone+61 2 7365 8161
Our ClockAEST
Languages SpokenEnglish, German, French, Spanish, Russian
E-mail[email protected]

Oversight

SupervisorGaming Control Board Curaçao, OGL/2011/6768/956

Help Now

Support GroupsGambling Help Online, Lifeline Australia, National Self-Exclusion Register
Kingbilly Casino Complaints

Turn a Stuck Answer Into a Fair Hearing

You will know exactly how a complaint moves, and who to turn to when support cannot fix it.

Can I Talk to a Manager?
Tell the support team what happened, when it happened and what you want fixed, adding screenshots or a transaction reference. They open a complaint file for you rather than a fresh chat.
Your Complaint Reference
Ask for the complaint reference and the date a reply is promised. Most written answers arrive within a day, and the reference keeps your case findable if you come back later.
Reply on the Same Thread
If the first answer misses the point, reply on the same thread and ask for a second review by a senior member of staff. Escalation stays inside the casino and costs you nothing.
Take It to Gaming Control Board Curaçao
After the casino's final answer, you may take the matter to the Gaming Control Board Curaçao, naming Kingbilly Casino N.V. and licence OGL/2011/6768/956 so the file is matched quickly.
Direct Routing

You Want Your Message to Land Correctly

Matching our departments to your question is how Kingbilly Casino keeps answers quick and tidy.

Account

General Support[email protected]
KYC Verification[email protected]

Money

Deposits and Withdrawals[email protected]

Other Matters

Complaints[email protected]
Privacy Requests[email protected]
Business and Partnerships[email protected]
Kingbilly Casino Hours

What Time Does Someone Actually Answer?

This removes the worry that support has closed down while your problem waits overnight.

Live Chat

Live Chat Hours24 hours a day, 7 days a week
Chat First Reply5 minutes
TimezoneAEST

E-mail

E-mail Address[email protected]
E-mail Reply24 hours

Phone

Phone Number+61 2 7365 8161
Phone Waiting Time3 minutes

Have These Ready and Skip Three Replies

Keep these five things nearby and the first reply usually solves the whole thing.

  • Registered e-mail address on your account
  • Proof of identity document
  • Proof of address document
  • Payment method confirmation
  • Transaction time, amount and reference
Read More
Six Questions Answered

Read This Before You Reach Out

Straight answers in the Kingbilly Casino way: short, honest and never a run-around.

trustWhat happens when I need support in my own language?+
Our team replies in English, German, French, Spanish and Russian. You can use whichever of those feels closest to home, any hour of the day. An Australian player writing in plain English will always be understood.
trustWhere do I go to shut my account permanently?+
Ask the support team to close it and they will take you through the steps. Duplicate accounts are closed, since each player may hold only one. If the reason is gambling harm, ask about self-exclusion at the same time.
trustWhy is help available late at night and all weekend?+
Because gambling does not keep office hours, and neither do we. Live chat, email and phone all run around the clock, seven days a week, including public holidays. Times are quoted in AEST, so an evening session in Sydney is still covered.
trustCan I get help without handing over my password?+
You can give your full name, date of birth, registered email address and, if asked, the last four digits of a payment method. There is one thing we never need: your password. Nobody here will ever request it, so treat any such ask as a red flag.
trustHow long does verification usually take to finish?+
Allow up to 69 hours after your proof of identity, proof of address and payment method confirmation are submitted. Most checks close faster than that, and we will contact you if a document is unclear. You can carry on playing while the review runs.
trustWhen will I hear back about my data request?+
Write to [email protected] to request a copy of your personal data or its deletion. We respond within the timeframe the regulator expects, and you will get a clear reply once the request is logged. Some records must be kept for licensing reasons.
Kingbilly Casino Operator

You Want to Know Who Runs This

You will have checked the company, its licence and a written address before you trust it with money.

The Company

Legal NameKingbilly Casino N.V.
Company Number467432 (Curaçao)
Registered AddressDr. M.J. Hugenholtzweg, Willemstad

The Licence

RegulatorGaming Control Board Curaçao
Licence NumberOGL/2011/6768/956

Written Contact

Support E-mail[email protected]

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